More than 7 days in advance of tour
You may change your tour, subject to availability upto 36 hours before the
tour starts. After 36 hours, if you cancel a tour for whatever reason, we
have no-refund policy, though we will try hard to accommodate any requests
to transfer tours to friends/relatives.
Please contact us at email@example.com
to request a change.
Please contact us at firstname.lastname@example.org to request a change.
Late arrival by customer
Please try to be on time. Unfortunately, latecomers who miss the tour are
not eligible for a refund and also will NOT be possible to accommodate them
anytime later as there is no specific route defined.
Cancellations by us
While we always endeavor to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen tour.
We will notify you not less than 24 hours before the tour starts if we have to cancel for lack of numbers.
Please note that we do reserve the right to run tours with less than the stated minimum number. If we have to make a significant change or cancel, we will tell you as soon as possible
If we have to cancel, we will pay back the full amount including any non-refundable expenses.
Compensation will not be payable and no liability assumed by us.
ASSUMPTION OF RISK
You understand and accept that your proposed tour may expose you to inherent dangers.. These risks may include but are not limited to; personal injury, disease or death, delays of whatever sort including transportation, loss or damage to property, equipment failure, or the activity itself. You accept that we are not responsible for any illness caused related to consumption of food, water, any edible/consumable products or by any other means during or after the tour. You acknowledge that alterations to the schedule itinerary or activity may be made as necessitated by weather, group size, road transport, road closures, illness or other factors, you agree to accept the decisions of the tour leader or representative, and you accept that neither we nor the providers of services can be held responsible for expenses or inconvenience incurred as a consequence. You acknowledge that the enjoyment of your tour or holiday is derived in part from travel beyond the safety risks of life at work or at home, and you accept and assume all the risks involved.
If you have a complaint while on a tour, please report it at the time to a representative of Maximum Mumbai Tours to enable it to be put right. You should also notify immediately by phone, fax or email. If you remain dissatisfied, you must send us full details of your complaint in writing within 28 days of your return. We regret we cannot accept liability in relation to any other complaint or claim which is not notified entirely in accordance with this clause.
ALL DISPUTES ARE SUBJECT TO MUMBAI JURISDICTION ONLY.